ITIL® v4 Foundation
- ITIL 4 Foundation is the entry level certification, offering end-learners a general awareness of the key elements, concepts and terminology used in ITIL 4.
- ITIL 4 Foundation is aimed at entry level IT professionals, those who need a basic understanding of ITIL, or would like to progress to higher levels within the ITIL 4 certification scheme.
- The purpose of ITIL 4 Foundation is to introduce candidates to modern IT-enabled service management.
This course is based on the ITIL® v4 Service Management syllabus and prepares delegates for the PeopleCert ITIL® Foundation Exam taken at the end of a classroom course or on-line if course completed as a Live Virtual Environment course.
The exam is multi-choice, scenario based, gradient scored. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%)
The course is fully accredited by PeopleCert, and based on the latest v4 2019 syllabus.