During the course you will learn about the fundamental concepts of Service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery.
There are no specific pre-requisites for entry to the course. However it is strongly recommended that candidates have good knowledge of IT Service Management terminology, for instance through a recognized IT
- Introduction to Service Integration and Management (SIAM™)
- SIAM™ implementation roadmap
- SIAM™ and its relation to other management practices
- SIAM™ roles and responsibilities