VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes.
It describes how an organisation can define its service management principles and then use organisational capabilities, emerging technologies and a combination of management practices to deliver value. The Foundation Certificate is an introduction to VeriSM™ and service management for the digital age.
Delegate attending this course must be in possession of a Service Management certificate such as ITIL® Foundation or ISO 20000 Foundation.
- Explain what VeriSM™ is and why it is useful and relevant in the provision of services
- Understand the VeriSM™ model and its basic application
- Demonstrate the purpose of the VeriSM™ Management Mesh
- Explain the role of the Service Organisation